How to check and calculate service availability?
Others answers (2)
- Hari PrakashJun 4, 2013
Availability is usually calculated as a percentage. This calculation is often based on Agreed Service Time and Downtime. It is Best Practice to calculate Availability using measurements of the Business output of the IT Service. The "Classical Availability" formula often seems to be the most practical i.e Availability=Time Available divided by Time Promised*100
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