My coworker might tell on me, could I get in trouble?
I don't feel you should get in trouble for this. Your coworker should have stepped in and asked for the tester back before she left the store. Besides, chances are your store doesn't accept returns on health and beauty products once they leave the store, for customer safety reasons. The same policy should apply for a tester lipstick that accidentally left the store. Also, if your customer was holding it in a handful of (presumably) used tissues, it would be a real health risk to ever use that again anyway.
No, you won't get in trouble. You did the right thing. If she tells the manager, he/she will be very happy with the way you handled the situation.
hopefully you wont, that lady couldve had dennentia and just forgot to put it back
Well your co- worker seemed to know for a fact she took something so the co-worker should have been the one to call security. If you did, and you were wrong you may have been fired on the spot, and possibility sued for making false allegations.
Your co-worker is an IDIOT! The 80-year old lady probably just forget she had the tester in her hand. The next time she comes in, and you wait on her, just ask her if she has it.
No. You did the right thing.
Your coworker sounds obnoxious and if you sent security after an 80 year old you would be obnoxious, too. If you get in trouble, then the place you work doesn't deserve you. My guess is your coworker would get in more trouble than you if she reported this.
There was nothing stopping your co worker from calling security themself. Did you physically stop her, did you hide the phone. Stick up for your decision if confronted by your boss. You thought it was an accident and you felt it best not to embarrass a regular customer. Or better year tell your boss yourself before your co worker does. Hey I am not sure what I did was protocol, but I felt it best to let it go. And explained the incident.
Why didn't the co-worker call the police? So, if she tells on you, then SHE ALSO could get into trouble. She failed the store also. By the way, I think you did the correct thing, or at the very least you could pay for the lipstick tester yourself, and if she does tell, state the situation to your boss and tell them that you covered the cost out of your own pocket.
She more than paid for the sample, with spending over $100 for stuff, didn't she? She was forgetful at her age, too, so she didn't steal it, she merely forgot she still held it, IF SHE ACTUALY WALKED OUT WITH IT.