Why do departments of government make systems/rules that make absolutely no sense what so ever to a normal person.?
The question is, why don't SOME normal people understand the systems and rules that departments of governments make?
Because they're implementing laws and public policy that make absolutely no sense to that so-called "normal person," which isn't surprising when that so-called "normal person" is so unread that he or she has never seen "whatsoever" written down and so doesn't even know that it's one word, not three. Anyway, government departments are apolitical objects of law and policy that is determined by elected officials of the executive, legislative, and judicial branches. Government departments do not author policy but merely follow policy as prescribed by the law. So if you don't like their "systems/rules," then hash it out with your elected officials, because they're only doing what they've been told to do by those elected.